Mar 23, 2021
6 TED Talks Every Medical Administrator Should Watch
Few skills are more central to a medical administrator’s work than persuasion, i.e., the ability to get other people — execs, docs, techs, admins — to do what needs to get done. As Brad Artery, CEO of the cloud-based CME management platform MOCINGBIRD explains: “Every effective administrator is an effective workplace influencer.” Here are six TED Talks sure to expand the medical administrator skill set, whatever the reason for watching.
- If you want to up your influence game …
The counterintuitive way to be more persuasive
A good part of any medical admin’s job involves convincing busy professionals to do a thing (or dozens of things) they already know they have to do. One factor in this often-frustrating, always-draining ritual is the inability to frame tedious obligation in a way that makes compliance easier and more natural. Organizational expert Niro Sivanathan explores the “dilution effect,” a psychological blind spot that too often weakens our attempts at persuading others. Learn how to avoid this all-to-common trap. (10:08)
2. If you want to up your EQ game …
Why being respectful to your coworkers is good for business
Whether the request is as simple as filling out a form, as time consuming as attending a meeting, or as complex as reimagining a process or system, we generally go the extra mile — or the expected block — for those people who treat us with civility, empathy and consideration. Leadership researcher Christine Porath explains how the quickest path to achieving workplace wins is simply to be a better human. (8:12)
3. If you need to sell change…
What I learned from 100 days of rejection
Too often the most challenging hurdles to transformative progress in healthcare organizations — from clinical practices to hospital systems — are internal stakeholders of every stripe and ranks: clinicians, techs, senior leadership, finance pros, or rank-and-file administrators. In this twist on the art of persuasion, author Jia Jang immerses himself in rejection to learn how to get from no to yes. (15:24)
4. If they still won’t change…
Most accepted wisdom about the best ways to convince others to do what we want is anything but wise. Author and career analyst Daniel Pink illuminates a much smarter approach to the art of motivation, which is a highly useful skill to master for those engaged in the never-ending crush to convince colleagues to update CVs, fill out forms, submit paperwork, etc. (18:24)
5. If you seek to build cohesion…
How to turn a group of strangers into a team
An efficient and (relatively) stress free medical credentialing and licensing process requires collaboration from disparate corners of a healthcare orgainzaiton. Business school professor Amy Edmondson’s tales of strangers coming together to get things done on the fly offers valuable lessons for office-bound leaders and managers who seek more collaboration in the workplace. (Length: 12:59)
6. If you want to be better at pretty anything …
Want to get great at something? Get a coach
Noted surgeon and author Atul Gawande makes a compelling case for coaches, arguing that anyone’s career and organizational effectiveness can be improved by connecting with a mentor who’s been there, done that. But more than a case for mentoring, his much-viewed talk is an argument for achieving personal and professional excellence. (16:38)
Created by Healthcare Professionals. For Healthcare Professionals.
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